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I received the equipment and had to call customers support to get it set properly. customer servce was helpful and patient and the system is up and functioning. Picture could be a litter better, but overall it is okay
This is a good video phone. This requires being willing to go through the telephone maze of 1rst, 2nd and 3rd level assistance. It is not as easy as plugging it into your router and TV set and "going." It requires router configuration. This requires Tech Support help. After it is connected, it works well but wears out shortly after the warranty expires. It would be a much better VP if it had a storage place for missed call numbers.
The have not been able to work me through it. Setting this unit up has been impossible, and I have not been able to use it. I have sought help of Dlync website, dlynk phone support. I have paid for a machine I cannot use, have spent countless hours on phone and computer in trying to set it up. Another person who has the same system with which I wanted to communicate has had the same problem and cannot use hers.
Which is what I'm going to explore doing next.I'm going to attempt to return the devices now (both mine and my parents' i2eye) through ANTonline and Amazon with the argument that the i2eye devices don't perform as advertised and that I'm "late" returning them because of the difficulty in testing the devices (you have to coordinate with the people at the other end of the connection to determine if your own configuration is working). Of course that is two weeks after the standard return policy of ANTonline expires (who I bought the device from through Amazon). I tried calling Dlink (the i2eye manufacturer), Linksys (for my router setup), Comcast (broadband connection) and SunRocket (VOIP) for support on this issue. I also had to forward ports through my VOIP box which the SunRocket tech support people quickly told me how to do.
Dlink advertises that you can get up to 30 frames per second using a high quality broadband connection (like mine and my parents'). Linksys tech support tried but failed to help me out. I haven't tested my broadband connection's total upload and download speed because I simply don't know how (probably need some third party utility program). (On my parents' end I have to connect wirelessly through their wireless router as their TV is too far from their cable modem). So I eventually got the damn thing working after a month and a half of trying. I swapped routers with my girlfriend who had a Dlink router and the problem went away (after also configuring port forwarding).
I then tested various configurations until I was able to determine that the Linksys router (model WRTGS) was not forwarding ports correctly (I HAD properly configured port forwarding). Alas, there are a few problems still to be worked out with this device.Here's the saga of trying to just get the device to work with my network setup. The brightness, contrast and general overall "sharpness" of the image is lousy. The idea is COOL, being able to see your family and carry on a FREE Internet phone conversation with them, and the price is much less than other videophone solutions out there. I've tried tweaking the "speed" settings on the i2eye to adjust the amount of data the device is configured to send and receive, but I never got an improvement.
Would have been nice if Dlink could have told me when I called them for support that my router wasn't compatible with their device (though it's possible that my Linksys router has a "broken" port forwarding feature). I was NOT able to return the unit bought from ANTOnline and wound up selling it on EBay for half the price I paid for it. Even when the i2eye is connected directly to my broadband cable modem my framerate never rises above 5 frames per second. I really wanted to like this gadget, but I've ultimately been disappointed. Regardless I SHOULD be getting at least 500kbps upload speed and at least 1Mbps download speed (at both mine and my parent's end) as that is typical of cable broadband connections. Also the image quality from the i2eye's "lens" and CCD is horrendous. That's simply not acceptable.
You can get better framerates (along with much better image quality) from a good webcam using one of the "messenger" applications out there. Lesson: if you have doubts but still want to try it, buy through Amazon).Unless they can improve framerate throughput through some kind of data compression technology upgrade, I can't recommend this device to anyone. I eventually got the device to work connecting to my parents' wireless version of the i2eye (which I setup through a USR wireless broadband router by opening the required ports) by connecting my i2eye (the wired ethernet version) directly to my cable modem (without my Linksys broadband router or SunRocket VOIP box in the equation). Less critical improvements would be a better quality camera (and microphone) onboard and better support for setting up the devices (a dedicated i2eye server you can connect to test your i2eye configuration settings) including a list of supported and non-supported routers. Now to performance. That's both for the transmitted and received data stream. I'll try to post an update to this review with the results of that attempt.(Update: I was able to return the unit I bought from Amazon with few questions asked.
Hope this helps someone else avoid the headaches and hassles I've been subjected to by this device.Andrew
They have a hard time calling me since Verizon DSL dynamic IP address changes too often. I've seen some compaints about this unit delivering only 352x288 resolution. You can only utilize 640x320 resolution to its full benefit if you have sending bandwidth of >512kbps, which some broadband providers do not offer. I call their IP address. The lens can focus manually. My DSL sending bandwidth is only 128kbps (Verizon), so this bottleneck prevents me from fully utilizing 352x288.
Sound is better if you attach a handset. But this resolution works with most DSL/Cable connection. The built-in mic is adequate. I do get 352x288 at about 10-15fps. I talk with other family members who use Netmeeting and it works. But if you pick-up a call with a handset and want to switch to speakerphone, the mic volume is goes way too low to be useful.
The lens can only adjust up and down, not left and right.
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